Kreative Kousins Krew Ambassador Program

Cancellation, Refund, and Failed-Payment Policies

Personal details such as your name, email address, phone number, and billing/shipping address when you make a purchase or register on our site.

Payment information is collected via secure third-party payment processors.

1. Cancellation Policy

Ambassadors may cancel their paid membership or subscription at any time by submitting a written request through the contact information listed on the Kreative Kousins Greek Emporium website or by using the cancellation option in their account, if available.

Cancellation requests received before the next renewal charge will stop future renewals. Members will retain their paid benefits through the end of their current paid membership period, provided they remain in good standing.

Canceling does not automatically refund a payment already processed or cancel an existing merchandise order. Subscription boxes already paid for will remain scheduled for fulfillment unless a refund is approved.

When ambassador participation ends, access to ambassador discounts, promotional opportunities, and other program benefits will end. Referral codes will be deactivated, and new purchases made after deactivation will not earn commissions or rewards. Commissions earned on qualifying purchases before participation ends will be reviewed and paid according to the program’s commission terms, including any applicable return or cancellation period.

If a separate merchandise subscription is required for ambassador eligibility, canceling that subscription will also end eligibility when the paid subscription period expires. Canceling ambassador participation alone will not cancel a separately billed merchandise subscription; members should identify which subscriptions they wish to cancel.

2. Refund Policy

Membership fees are generally nonrefundable once the paid membership period begins and benefits become available. Partial refunds will not ordinarily be issued for unused time, unused benefits, lack of participation, or a change of mind.

This policy does not limit any refund rights required by applicable law.

Duplicate payments, incorrect charges, or charges processed after a timely cancellation request will be reviewed and corrected as appropriate. Members should contact Kreative Kousins Greek Emporium promptly and provide their name, order or membership information, payment date,

and a description of the issue.

If Kreative Kousins Greek Emporium discontinues a prepaid program before the paid period ends, members will receive a prorated refund for the unused portion of that period.

Merchandise purchases and subscription-box contents are subject to the return and refund policies disclosed for those products. Ambassador membership does not change those policies. Approved refunds will be returned to the original payment method whenever possible.

Processing time may vary by financial institution.

3. Failed-Payment Policy

Members are responsible for keeping their billing information current and maintaining a valid payment method for recurring charges.

If a payment is declined or otherwise fails, Kreative Kousins Greek Emporium will notify the member using the email address associated with the account. The member will have seven calendar days from the notice date to update their payment information and resolve the payment.

During this grace period, benefits associated with the unpaid renewal period may be temporarily suspended, including ambassador discounts, referral-code access, and new commission eligibility. Subscription boxes associated with an unpaid charge will not ship until payment is received.

Where authorized at enrollment, the payment processor may retry the failed payment. Members may cancel future renewals during the grace period.

If payment remains unresolved after seven calendar days, the unpaid renewal will be canceled and related benefits will end. Reinstatement will require a successful payment and confirmation of eligibility. Charges will not continue accumulating solely because the membership remains

unpaid.

Previously earned, valid commissions will remain subject to the program’s commission terms; a failed membership payment alone will not automatically forfeit them.